Frequently Asked Questions

Simply browse our products, add items to your cart, and proceed to checkout. You can pay with cryptocurrency (BTC, ETH, USDT). After payment confirmation, we'll process and ship your order within 1-2 business days.

We accept Bitcoin (BTC), Ethereum (ETH), and Tether (USDT). Cryptocurrency payments are fast, secure, and provide worldwide accessibility without banking restrictions.

You can request modifications or cancellation within 12 hours of placing your order by contacting our support team. Once an order has been shipped, it cannot be cancelled but can be returned upon delivery.

Yes! We ship to over 120 countries worldwide. Orders over $500 qualify for free shipping. Standard delivery takes 5-15 business days depending on your location.

Once your order is shipped, you'll receive a tracking number via email. You can also track your order in your account dashboard under "My Orders".

All shipments are fully insured. If your package is lost or arrives damaged, contact us within 48 hours of delivery. We'll arrange a replacement or full refund at no additional cost.

Absolutely! We are an authorized Xhorse global distributor. Every product is 100% genuine, comes with original packaging, and includes the manufacturer's warranty.

Yes, all Xhorse products come with the standard manufacturer warranty (typically 1 year). We also offer our own 30-day money-back guarantee on all purchases.

Yes! Our expert team provides free technical support for all products purchased from us. We offer 24/7 support via live chat, email, and Telegram/WhatsApp.

We offer a 30-day return policy. Items must be unused, in original packaging. Contact our support team to initiate a return. Return shipping costs may apply depending on the reason.

Once we receive and inspect the returned item, refunds are processed within 3-5 business days. Crypto refunds are sent to your original wallet address.